Throughout my career I have been asked one specific question a lot more than any other, 'What does a Casino Host do'. It has become very difficult to answer. My solution was 'I assist the casino's profitability' that was followed by a 'what''?
If you Google Casino Host, you will find many pages of definitions, job descriptions, how to become a Host. It is even placed in Wikipedia! The position even has numerous names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls within the marketing department and in most cases reports to The Director of PLayer Development who subsequently reports to some VP of Marketing.
Most casino players have not met a number, determine they have a bunch or qualify for a host. Some casinos can have a link beneath the Gaming tab that will introduce the Hosts to the property having a contact email. Other casinos will give you an exact play level you will want to achieve before you decide to will be assigned a host. As stated in the previous article, the Players Club brochure will show you at what tier level you may be eligible for a bunch. Unless you're a very large player, you might have never met your host, or even determine have one. Until she or he calls that you introduce themselves and invite you to the property. Better generally known as Telemarketing.
The casinos possess a data base coming from all guests which have acquired a players card. The program that is utilized shows your play. For example; if you are a slot player it shows total coin-in/coin-out along with your value to the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is daily you check out the casino. It also shows what your value towards the casino may be if made more trips.
Making more trips to some casino is based on your loyalty, the buyer service you receive, maybe if you believe lucky at the exact property, direct mail offers from a property, location and I am sure a great many other factors. What if you had a personal casino host that greeted you on your visits, took care of most amenities and room reservations on your trip and made you feel comfortable during your stay? You is often a bit more loyal to that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you go to gamble. Even local casinos have a bunch program.
If you might be gambling at, or frequenting a property on a regular basis and spending some funds, you have a host! You take presctiption someone's list and may be acknowledged. I know this does not happen. The business has evolved. It is more about telemarketing and getting you in the door. Personal customer service may be placed on the back-burner. A good host will make the time to fulfill and greet his guests, it doesn't matter what the ADT. Everyone wins within this scenario. As a person you have a contact as well as a go-to person and will probably visit more often, receive more comps and progress a tier or two using the players club. The casino could have an increase in play by you.
A several months ago I decided to attempt a casino in a large chain of local properties that I have not been to in some time. I held the greatest tier card on the time I was playing there online poker password new year 2018 and never was greeted. I went the players club, received my new card and played a little. The next day I received a contact from a number thanking me for returning and inviting me back. I replied to the email asking why I was not ever greeted before and why I should return. I never received an answer. Would you visit this property again?
As stated before, if you are spending a qualifying amount of cash and time, you have a number. If you are feeling you deserve one, ask a slot floor person who is the host on duty and speak to them. Be cordial, polite and expect some customer service. It could be the job